BPO / KPO Services
At Naqvix, we provide fully managed BPO and KPO services with trained, dedicated agents who become an extension of your team. From dispatch operations to customer support, back-office management to knowledge process outsourcing — we handle the operational complexity so you can focus on growing your business.
Fully managed BPO and KPO services, from dispatch to knowledge work.
Real-time dispatch for towing, roadside, HVAC, plumbing and field service businesses. Trained dispatchers managing calls, GPS tracking and driver coordination around the clock.
Inbound and outbound customer support via phone, email, chat and social media. Trained agents who represent your brand professionally and resolve issues on first contact.
Data entry, invoice processing, order management, CRM updates and administrative tasks. Accurate, consistent and delivered on time without the management overhead.
Dedicated agents who follow up on every lead within minutes, qualify them against your criteria and book appointments directly into your calendar or CRM.
Executive and administrative virtual assistants for calendar management, email handling, travel booking, research and day-to-day operational support.
Primary and secondary research, competitive analysis, data collection and verification. Structured deliverables that inform your business decisions.
Review and moderate user-generated content, social media comments and marketplace listings. Protect your platform and brand from harmful or inappropriate content.
Financial analysis, legal research, technical writing, data analytics and other knowledge-intensive tasks requiring domain expertise and analytical capability.
We have built dedicated operations teams across these industries and understand the processes, compliance and quality expectations unique to each.
Full dispatch operations for towing companies — call intake, GPS-based driver assignment, ETA communication and job status tracking. We run your dispatch like an in-house team.
HIPAA-trained agents for patient scheduling, insurance verification, billing inquiries and medical office administration with strict compliance standards.
Lead qualification and follow-up, appointment setting, CRM management and transaction coordination for real estate teams and brokerages.
Order management, customer service, returns processing, product listing management and marketplace support for online retailers.
Legal intake processing, document preparation, case management support and client communication for law firms and legal departments.
Scheduling, dispatch and customer communication for HVAC, plumbing, electrical and general contracting businesses.
Claims intake, policy servicing, renewal reminders and customer support for insurance agencies and carriers.
Tier 1 technical support, customer onboarding assistance, feature request tracking and user feedback collection for SaaS companies.
A proven six-step process from scoping to scaling, with full SLA accountability.
We audit your current operations, document your processes, tools and quality standards. We define clear SLAs and KPIs before anything starts.
We recruit and select agents with the right skills and temperament for your specific operation. No generic staffing — purpose-built teams.
Agents are trained on your processes, tools, brand voice and quality standards. They pass certification before handling live work.
We launch with close supervision — monitoring every interaction, providing real-time coaching and refining processes based on live feedback.
Ongoing quality monitoring, regular performance reviews, continued training and process optimisation. We manage the team — you get the results.
As your needs evolve, we scale the team up or down, add new capabilities and continuously improve efficiency without disrupting operations.
Dedicated teams, SLA guarantees and operational excellence without the overhead.
Your agents work exclusively on your account. No shared pools, no split attention. They learn your business and become an extension of your team.
Clear service level agreements with measurable KPIs. Response times, resolution rates and quality scores — all tracked and reported weekly.
Round-the-clock operations for businesses that never sleep. Night shifts, weekends, holidays — we cover it all without the staffing headache.
Regular call monitoring, interaction audits and customer satisfaction tracking. We do not just fill seats — we deliver measurable quality.
Scale your operations up or down based on demand without the fixed costs of in-house hiring, training and infrastructure.
Strict data handling protocols, NDA-signed agents and HIPAA-compliant processes for healthcare clients. Your data security is non-negotiable.
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“The in-app video editor NaqviX built is production-grade engineering — the same capability Instagram and TikTok dedicate entire teams to. They built it for us from scratch.”
GetFoodie Team
GetFoodie.io
Common questions about our BPO and KPO services.
Let us show you how a dedicated BPO team can transform your operations. We will assess your requirements, propose a tailored solution and have your team operational within weeks — not months.
Discuss Your Operations